Phone 0117 924 8662, Monday-Friday, 9:30am-4:30pm

Phone 0117 924 8662, Monday-Friday, 9:30am-4:30pm

Reception Volunteer

Volunteer Reception Administrator

Responsible to: Volunteer Coordinator

Location: 2 Hide Market, West Street, Bristol, BS2 0BH

Purpose of the role:

You will play an important part in creating a friendly and professional first point of contact to our clients and visitors as well as increasing our capacity to support clients through assisting the case workers with general administration.

Benefits of the role:

  • Gaining broad and wide-ranging knowledge and experience on a number of legal matters
  • Working as part of, and learning from, a highly experienced and knowledgeable team
  • The feeling of making a real difference to the lives of vulnerable or disadvantaged people in Bristol
  • Able to claim reasonable expenses e.g. travel
  • A written statement of recommendation which can be used for future employment


  • Welcoming clients and visitors to the law centre
  • Answering the phone, responding to emails and answering queries face to face
  • Signposting callers and visitors to other agencies where appropriate
  • Booking appointments for our volunteer solicitors
  • Completing general admin tasks for the solicitors e.g. sending letters and updating case files
  • Keeping the reception area neat and orderly to provide a welcoming atmosphere for visitors

Person Specification:

  • Excellent communication and organisational skills
  • Competent in the use of Microsoft Packages such as Word, Outlook and Excel
  • Friendly, approachable and non-judgemental manner
  • A commitment to equal opportunities and confidentiality
  • Community language skills are very useful, although not essential
  • You will adhere to our policies on confidentiality and equal opportunities
  • Ability to speak more than one language is very useful, although not essential

Application Details: If you would like to apply for this role please return your completed application form to

Download Volunteer Application Form

We would like our application process to be as easy as possible so if you have any questions about the organisation or role or need any support completing your application form please contact us on 0117 924 8662.

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