Assessment and Triage Worker

Closing date: Thursday, 20th May 2021

Assessment and Triage worker (part time)

We have an exciting opportunity to be part of a national network of law centres at the forefront of access to justice. You will be critical in helping people access free legal advice and support, in turn helping prevent poverty and fight inequality.

Salary £20,500pa pro rata + benefits 

JOB DESCRIPTION 

Working in the Assessment and Support Team, under supervision of the Team Coordinator.  

Key duties 

• Deal efficiently with all incoming enquiries from those seeking our help – whether by phone, email or in person 
• Provide information, signposting and referral services to enquirers – this involves identifying the underlying legal issues in order to triage effectively  

• Work with team Coordinator to assist in supporting volunteers in the team 
• As needs demand, and as capacity allows, work on other admin and support tasks for the wider team (as directed by the Coordinator) 
• To manage incoming and outgoing post, including courier services 
• Support gathering of data and insight on enquirers  
• Work with communications and engagement officer to ensure accurate information available in reception area on our and others services 

Part–time hours: we can be flexible on total hours being between 18 and 30 hours.  

The role is office based and our core hours are between 9.30-4.30 Monday-Friday.  

PERSON SPECIFICATION 

Please use the application form to show how you demonstrate each of the following skills, abilities or knowledge.  

Essential  

1. Good verbal communication skills (over the phone and face to face), particularly with people in distress and people for whom English is not their first language 
2. IT competence including working knowledge of MS Office software  
3. Able to learn how to use new IT applications and administrative processes 
4. Ability to research information from a variety of sources to best help clients 
5. Ability to work well in a small, busy team (of staff and volunteers) 
6. Ability to use initiative and to manage your time to prioritise workload and to meet deadlines 
7. An interest in law centres and the work they do  
8. An understanding of confidentiality  
9. A commitment to the Law Centre’s Equalities and Diversity policy  

Desirable 

1. Understanding of the difference legal advice can make to people’s lives  
2. Mental Health awareness   
3. Knowledge of the voluntary sector in Bristol and neighbouring counties 

Closing Date: 12noon on Thursday 20th May 

We do reserve the right to close this advertisement early if we receive a high volume of applications. 

Interview Date: Tuesday 25th May (via Zoom)

Please download and complete the forms & return to johnb@bristollawcentre.org.uk:

JD&PS for Assessment and Triage worker

Application Form – A&T

Covering letter

Law Centre Equal Ops Monitoring Form

POLICY NO 27 – Equality and Diversity